Celebrating 20 Years in Business

Thank you for being part of our development since September 2001. With your ongoing support we look forward to many exciting developments ahead.

FAQ

We are a registered company (ABN 88 129 443 447) and also licensed by the Australian Securities & Investments Commission as an Australian Financial Services Licensee (AFSL 334036). Please feel free to check that for yourself here (ABN) and here (AFSL).

Our business was established in 2002 with the support of the Australian Stock Exchange and the Australian Shareholders’ Association. Our directors and management have a long history of advocating on behalf of shareholders and investors with a focus on financial market disclosure and transparency. Since 2003 we have been providing a service tracing shareholdings and unclaimed monies of all descriptions. You can read more about us here and view testimonials here.

Four reasons:

  1. We have consolidated unclaimed funds from state, territory and federal databases into one source for searching on unclaimed entitlements.
  2. Our advanced search and analytics software conducts searches on both name and address and finds not just the obvious entitlements but possibles that other search engines miss.
  3. We report to you on entitlements and provide a wealth of useful information about superannuation, shareholdings, dividends and executorships.
  4. We are directly licensed by the Australian Securities & Investments Commission (ASIC) as an Australian Financial Services Licensee (AFSL 334036).

Yes, almost invariably we find such entitlements and report them to clients. Our standard fee of less than $50 applies whether the amount (or value of shares/dividends) is $1000, $50,000 or more. Also bear in mind that you need to provide exactly the same supporting documentation to the money finder as you would to the jurisdiction holding your funds.

Many entitlements are not found because computer searches are based strictly on the name being searched on. The underlying data often has typos or other problems (which is why the entitlement was missing in the first place) and also the format of the name may differ. By searching on multiple name formats in combination with an address or a prior address, entitlements are found. So please be diligent about providing full and exact addresses, both current and previous.

The search facility is versatile and sophisticated. It determines whether there are no results, possible results or certain results and reports immediately to you on one of those outcomes. Before releasing the full results of your search, we evaluate and check them and provide a report that includes details of how and where to claim your entitlements, plus other useful information (see below).

  1. If there are no results you will be informed of that immediately and there is no fee.
  2. If there is a possibility of an entitlement you will be informed and the fee is $29.50.
  3. If there is almost certainly an entitlement you will be informed and the fee is $49.50.

The other possibility is where you have also nominated missing companies (either shares missing or policies missing). In that event there is an additional fee of $10 per company which will be added to the above fee except that if there is no result (as in Para 1 above) our fee is $15 plus $10 per company.

On our site by credit card when the search outcomes are provided to you.

or

You may lodge the fee as described (with the reference number provided) to our bank account as follows:

Account Name:Investogain Pty Limited
Bank:Westpac, Martin Place, Sydney
BSB:032-024
Account No:676351
(Please use your surname as the reference.)

Yes, the base fee of either $29.50 or $49.50 if paid by credit card is refundable if we find nothing for you.

Yes, keeping your information and credit details secure is very important to us. We use the latest encryption technology and have a number of other measures in place to maintain the security of your details and to prevent access to them.

Your report will be emailed to you in a pdf format file generally within two weeks. Please do not email us about the report until three weeks have elapsed. And just to be sure, check your junk mail before you do so, attachments to emails can be a problem.

It will list the entitlements and in each case provide details of where they may be accessed and how to proceed with making a claim.

Our report will also provide the following:

  • Details of how to easily access and consolidate your unclaimed superannuation.
  • What you need to do when you move home.
  • What else you need to do if your entitlements are unclaimed dividends.
  • What action you should be taking as an executor.

You proceed to claim the entitlements that are listed by following the instructions in the report and at the source of the entitlement.

You read the additional information we provide about superannuation, dividends, shareholdings and executorships and take the action now or in future as recommended by us.

Some of the monies may be siphoned off by state governments into consolidated revenue so you should act on our report and claim your entitlements now.